Posted by:  10:58 AM CST

Fear? Know-How? Confidence? Of the 25,000 restoration companies in the US, 80% are mitigation-only businesses. Would it surprise you to learn that many of those want to become full-service? But they don't do it because of nagging self-doubt. Contractors are afraid. They feel they lack the necessary experience to succeed. They can't muster (more)

Tuesday 8 September 2020
Posted by:  11:46 AM CST

Owners should receive a salary of no less than $100,000 annually. While some smile at such a notion, others frown because they see no way of doing this. A young fledgling company may allow for a $60,000 or $70,000 annual salary while the Owner continues to reinvest into the business, but beyond (more)

Posted by:  10:29 AM CST

ROI measures the amount of financial benefit you receive from a particular marketing investment. We all make marketing investments in our business: Some contractors spend $2,000 or more on monthly Google AdWord campaigns. How many jobs does that produce, and how much revenue is earned? Dividing those two numbers yields your ROI (more)

Posted by:  11:20 AM CST

That was the greeting I recently received from one brash young contractor. “Tell me what you can do for me,” he said. After starting to recover my composure, I spit and sputtered, saying that contractors come to me because they are interested in two things: 1) Starting or improving their rebuild (more)

Tuesday 18 August 2020
Posted by:  8:14 AM CST

How many companies have a process in place for estimate review? I'm not just talking about checking an estimator's work to ensure they are not leaving money on the table. It includes that, but more. Owners should take an active interest in upgrading the skills of key employees, especially estimators. Owners must actively (more)

Posted by:  1:35 PM CST

Every Owner knows how difficult it is to find quality workers. This is especially true for managers. Many owners struggle with knowing where to look, how to interview, and how to ensure the prospect has the skills they are looking for. Using an HR company may provide the help you need! In my (more)

Posted by:  2:52 PM CST

A Change Order is any change, whether an upgrade or a downgrade that a customer makes to the approved scope of repair. There's only one way to document a change order correctly, and that is with a Xactimate file. Make a copy of the original Xactimate estimate, so you have the same (more)

Posted by:  11:23 AM CST

If you haven't, you likely have serious collection issues on unpaid balances owed to you. Lien leverage is your most valuable tool in getting paid by customers who don't want to pay or adjuster's who fail to pay you promptly. How does it work? Understand your State’s lien laws. Most states have a (more)

Posted by:  3:29 PM CST

The treasurer hunt is our effort to find the lost or hidden treasure of missing items from an adjuster's repair estimate. When the staff adjuster writes a repair estimate, they typically get only 85% - 90% of all the necessary repair items. Why is this? They are not general contractors, and many (more)

Posted by:  7:00 AM CST

Many full-service contractors struggle with cash flow. They float the costs of their rebuild work and don’t get a nickel toward those costs until 45 – 60 days after completion. The insurance company is fine with contractors floating those costs, and so are customers. The only one not happy with the (more)