Category Archives: 2020

What’s the Difference Between A Managed Repair Program and a TPA?

Posted on November 16, 2020 8:36 AM by Jack Dennison

In the past, many insurance companies sponsored a managed repair program. State Farm had its Preferred Service Provider program, American Family had its Home Repair Program, and so on. A contractor could...

Making This Single Addition Can Triple Your Business in 18 – 24 Months

Posted on November 3, 2020 10:38 AM by Jack Dennison

80% of the 25,000 Restoration business in the US provide only mitigation services. That’s right, 4 out of 5 remove damaged building materials, but they don’t do the putback. Any company...

Do You Take Bids from Subcontractors? Don’t!

Posted on October 26, 2020 10:15 AM by Jack Dennison

The reason we take bids from subcontractors is that we don’t know any better way. There is a better way! First, determine exactly what you want them to do. Prepare a subscope...

NET Profit is the Best Measurement of Your Business's Success

Posted on October 26, 2020 8:33 AM by Jack Dennison

If you can’t operate your business to produce a 20% net profit, there is something seriously wrong with your business! We’ve all heard of the financial term EBITDA, which stands for...


Posted on October 13, 2020 8:28 AM by Jack Dennison

As a contractor, I was always interested in how others did it and built successful businesses. Perhaps you will find insight and encouragement from learning how I did mine. First, the...

Why Aren’t YOU Receiving Referral Work from National Managed Repair Programs?

Posted on October 7, 2020 8:51 AM by Jack Dennison

We all want referral work!! In our restoration industry, we call National Managed Repair Programs Third Party Administrator Networks (TPAs). These National groups administrate property claims in conjunction with the carrier,...

What Can You Do to Improve Your Year-End Trajectory?

Posted on October 5, 2020 8:41 AM by Jack Dennison

This is the time of year when we take note of our year-end numbers. We ask what can we do to have a strong finish to the year. What can...

How Much Work Can a TPA Send You?

Posted on September 24, 2020 7:45 AM by Jack Dennison

What if one TPA sent you 3 jobs a month. That’s 36 a year, and if you are a mitigation-only company that will produce more than $100,000 of revenue. If...

No, No, No! You’re Using Painter’s Tape All Wrong!

Posted on September 24, 2020 7:41 AM by Jack Dennison

NO, you don’t use it for masking a paint job, silly! Have you ever had a customer at the end of the job come up with a two-page long punch list...

What You Need to Know About Managing Your Cash Flow

Posted on September 24, 2020 7:36 AM by Jack Dennison

Good cash flow management ensures there is always enough cash on hand to meet expenses. For most restoration owners, this is rarely the case. We always seem to be cash strapped....

Have You Tapped Into the Biggest Moneymaker in Our Industry?

Posted on September 16, 2020 8:21 AM by Jack Dennison

If you want to grow your restoration business and are not providing rebuild services, you are missing out on the biggest moneymaker ever! Every Restoration owner wants to grow their business!...

Your Restoration Business Is Too Small!

Posted on September 14, 2020 6:57 AM by Jack Dennison

This is about your future that should direct your steps today! The matter is vitally important, and I hope you read this carefully! To the 25,000 Restoration Company Owners, I ask you,...

What's Holding You Back From Becoming a Full-Service Restoration Contractor?

Posted on September 9, 2020 10:58 AM by Jack Dennison

Fear? Know-How? Confidence? Of the 25,000 restoration companies in the US, 80% are mitigation-only businesses. Would it surprise you to learn that many of those want to become full-service? But they don't...

How Much Salary Should Owners Make?

Posted on September 8, 2020 11:46 AM by Jack Dennison

Owners should receive a salary of no less than $100,000 annually. While some smile at such a notion, others frown because they see no way of doing this. A young fledgling company...

What’s YOUR Marketing ROI?

Posted on September 8, 2020 10:29 AM by Jack Dennison

ROI measures the amount of financial benefit you receive from a particular marketing investment. We all make marketing investments in our business: Some contractors spend $2,000 or more on monthly Google AdWord...

“Tell me what you can do for me,” he blurted at me over the phone.

Posted on September 1, 2020 11:20 AM by Jack Dennison

That was the greeting I recently received from one brash young contractor. “Tell me what you can do for me,” he said. After starting to recover my composure, I spit and...

How Do YOU Do Estimate Review?

Posted on August 18, 2020 8:14 AM by Jack Dennison

How many companies have a process in place for estimate review? I'm not just talking about checking an estimator's work to ensure they are not leaving money on the table. It...

What Do You Do When You Can't Find the Right Manager for Your Business?

Posted on August 17, 2020 1:35 PM by Jack Dennison

Every Owner knows how difficult it is to find quality workers. This is especially true for managers. Many owners struggle with knowing where to look, how to interview, and how to...

STOP Messing Up Customer Change Orders

Posted on August 6, 2020 2:52 PM by Jack Dennison

A Change Order is any change, whether an upgrade or a downgrade that a customer makes to the approved scope of repair. There's only one way to document a change order...

Have You Ever Filed a Lien to Ensure You Get Paid?

Posted on August 6, 2020 11:23 AM by Jack Dennison

If you haven't, you likely have serious collection issues on unpaid balances owed to you. Lien leverage is your most valuable tool in getting paid by customers who don't want to...

Have You Ever Done a Xactimate Treasure Hunt? You Should!

Posted on August 2, 2020 3:29 PM by Jack Dennison

The treasurer hunt is our effort to find the lost or hidden treasure of missing items from an adjuster's repair estimate. When the staff adjuster writes a repair estimate, they typically...

Get That ACV Payment Before you Start the Rebuild Work

Posted on July 28, 2020 7:00 AM by Jack Dennison

Many full-service contractors struggle with cash flow. They float the costs of their rebuild work and don’t get a nickel toward those costs until 45 – 60 days after completion. The...

Am I the Odd Man Out, or What?

Posted on July 22, 2020 5:51 AM by Jack Dennison

I have gone on the record to say that I LOVE … Xactimate … TPAs … and Construction. Each of these are hot buttons for contractor trash talk. Some contractors say of...

Don't Miss Out on the Full-Service Advantage

Posted on July 6, 2020 6:54 AM by Jack Dennison

Are you an entrepreneurial business owner looking for your next big move, rebuild services might be it! Of the 25,000 restoration contractors in the US, 4 out of 5 do Mitigation...

Capturing More Rebuild Work

Posted on June 29, 2020 6:16 AM by Jack Dennison

It's really very simple. When you show up on the doorstep of a customer who is ankle-deep in water, they think, they expect, they want you to do all that is...

Owner's You Need to Read This! You Really Do!

Posted on June 22, 2020 7:54 AM by Jack Dennison

Owners, don't ask your team if they want to grow your business. Why? Because they really don't! Owners and employees see the world differently. Owners want more, and employees feel they...

Are We Making any Money Yet?

Posted on June 15, 2020 10:02 AM by Jack Dennison

Net profit is what's left over after all your work is done, and bills are paid. In restoration, we should expect net profit to be around 20%. If you make $1...

Controlling Material Purchases

Posted on June 8, 2020 8:28 AM by Jack Dennison

Who doesn't have problems with controlling material purchases? We all suffer from employees and subs buying stuff that we know nothing about. They buy too many, they buy unauthorized stuff, and...

What's FCC AV, and How Do You Make Money On It?

Posted on May 31, 2020 12:54 PM by Jack Dennison

FCC AV is the Xactmate code for Floor Covering Carpet Average Grade. It's important because it's the grade of carpet installed in 80% of US households. In Chicago, Xactimate pays $21.98 per...

I'm Afraid I Can't Make any Money on Rebuild

Posted on May 18, 2020 6:19 AM by Jack Dennison

A contractor recently said this to me. I accept that not all contractors know how to make a good profit on rebuild, but the right question is whether there is good...

The Weekly Management Team Meeting is a Necessary Driver for Success

Posted on May 11, 2020 6:24 AM by Jack Dennison

In my company this Tuesday morning, 90-minute meeting included: Owner Managers Project Managers Estimators Office Manager Collections Agent That's about everyone but your techs. We reviewed every job whose status was just Received through Not Completed. In our company...

Can I Share Another 5-Star Review With You?

Posted on May 4, 2020 4:32 PM by Jack Dennison

I'm a construction management expert. As a Restoration contractor, I was a: Licensed General Contractor Haag Certified Residential Roof Inspector Colorado General Abatement Contractor Certified Aging in Place Specialist I know construction management and quality...

Let's Elevate Your Water Technician's Performance

Posted on May 4, 2020 12:48 PM by Jack Dennison

Every performance evaluation begins with an assessment. Using a spreadsheet number top to bottom 1 – 10 and across the top, the name of each technician. Use this grid to record...

The 5 Best Reason To Get Into Roofing this Summer

Posted on May 4, 2020 12:46 PM by Jack Dennison

Here are the best reasons to add roofing to your rebuild services: High volume of work – Hail storms produce tens of thousands of damaged roofs and could lead to hundreds...

How to Start a Restoration Business Series

Posted on May 3, 2020 9:14 AM by Jack Dennison

This series gives you everything you need to know about starting a restoration business. Once you decide to start a restoration business, you may recognize the value of business coaching. We all want to maximize our investment by doing the right things, in the right way, in the correct order, and at the right timi…

How to Organize a Restoration Company Startup

Posted on May 3, 2020 9:10 AM by Jack Dennison

What is the typical organizational structure for a restoration business startup?

Restoration Company Startups Need Training & Certifications

Posted on May 3, 2020 9:07 AM by Jack Dennison

Restoration company startups need industry training and required certifications.

Restoration Company Startups Need Equipment & Personnel

Posted on May 3, 2020 9:04 AM by Jack Dennison

Restoration business startups must buy equipment and provide personnel to do the work.

How Much Money Can a Restoration Company Startup Make?

Posted on May 3, 2020 9:02 AM by Jack Dennison

Restoration company startups can make a lot of money in their first 12 months.

Should a Restoration Company Startup Begin as a Mitigation-Only or Full-Service Company?

Posted on May 3, 2020 8:53 AM by Jack Dennison

Restoration company startups should not limit themselves to water damage only, be a full-service contractor who does the rebuild too.

What Services Should a Startup Restoration Company Provide?

Posted on May 3, 2020 8:48 AM by Jack Dennison

Restoration company startups do water damage, rebuild and roofing.

Is the Restoration Industry Recession Proof?

Posted on May 3, 2020 8:43 AM by Jack Dennison

Startup business owners look for recession proof industries. Is the Restoration Industry Recession Proof?

May 1 is National Roofing Day!

Posted on April 28, 2020 10:54 AM by Jack Dennison

Not really, but it does mark the start of the roofing season! I remember one hail storm that rolled through the Northern Colorado Springs, damaging 24,000 homes. Within a week, we...

Remodelers What Are You Going to Do Now?

Posted on April 20, 2020 8:11 AM by Jack Dennison

Most remodeling work for kitchen, bath, basement, decks, etc. has dried up thanks to Coronavirus. While some owners are happy to take a rest until things settle down, remodeling will be...

What Are Remodelers to Do Now??

Posted on April 20, 2020 6:40 AM by Jack Dennison

You've been here before! The Great Recession of 2008 put 1.5 million construction people out of work. Half of all remodeling companies were crushed by the financial downturn and out...

What Would You Do With $250,000

Posted on April 17, 2020 9:04 AM by Jack Dennison

That's the question facing one contractor. They are a small company doing mostly roofing and a little mitigation, but no rebuild, and no TPAs. When they added TPAs and rebuild, in the...

Is It Worth It?

Posted on April 16, 2020 9:09 AM by Jack Dennison

How do you determine value? Like most of us, it's what you get for what you give. That idea governs our investments, home purchases, equipment purchases, and more. The idea of...

Where to Find More Work for Your Remodeling Business

Posted on April 15, 2020 8:08 AM by Jack Dennison

Remodelers remodel. The problem is that in the age of Coronavirus, no one wants to remodel. So what's a remodeler to do? I have written many times about how remodelers can...

The #1 Problem with TPAs is Noncompliance

Posted on April 13, 2020 12:29 PM by The Restoration Entrepreneur

No, yours – not theirs! Each time you join a TPA vendor program, you're given Program Requirements for that insurance company. They spell out the expectations of the relationship. In our program,...

How Much Money Do Restoration Companies Make?

Posted on April 13, 2020 6:58 AM by Jack Dennison

How much money can you make in this work? The average size of a mitigation job in the US is $3500, and the average size rebuild for that same $3500 mitigation...

What Does it Take to Get into the Insurance Industry?

Posted on April 13, 2020 6:26 AM by Jack Dennison

The most common way to get into the insurance industry is to add mitigation services. This includes water mitigation, mold remediation, and fire and smoke cleanup. It takes only a modest...

Remodeling Contractors - Have You Thought About Getting Work from the Insurance Industry?

Posted on April 8, 2020 3:27 PM by Jack Dennison

Many remodeling contractors have given serious thought to adding insurance damage repair work to their remodeling services for several reasons: They want to increase annual sales, and this is a great...

What's Working? What's Not?

Posted on April 8, 2020 9:06 AM by Jack Dennison

In the age of Coronavirus … SCHEDULED SERVICES are NOT working Carpet cleaning Tile & Grout Duct Cleaning Remodeling If it's discretionary work, it's NOT working. FACE TO FACE MARKETING is NOT working No agent marketing No plumber marketing No...

Restorers Qualify for the Paycheck Protection Program (SBA) and Loan Forgiveness

Posted on April 6, 2020 12:12 PM by Jack Dennison

The Paycheck Protection Program (PPP) authorizes up to $350 billion in forgivable loans to small businesses to pay their employees during the COVID-19 crisis. This program pays you to keep your...

Commissions, Incentives, Bonuses - What's the Difference?

Posted on March 28, 2020 12:55 PM by Jack Dennison

Knowing the difference may save you thousands of dollars each year. Pay sales COMMISSIONS for work you would not otherwise get. Pay no commission for TPA work assigned to you. Mitigation doesn't require...

What Now Remodelers?

Posted on March 26, 2020 12:07 PM by Jack Dennison

You've been here before! The Great Recession of 2008 put 1.5 million construction people out of work. Half of all remodeling companies were crushed by the financial downturn and out...

It's Time for an Inventory

Posted on March 26, 2020 7:08 AM by Jack Dennison

Not an equipment inventory, but an inventory of your life and business. Life-changing inventories begin with reflection, followed by a plan, and are completed with commitment. Personal Reflection: What do I like least/most...

Face to Face Marketing is Dead in the Age of Coronavirus

Posted on March 25, 2020 6:56 AM by Jack Dennison

The traditional troika of restorer's marketing insurance agents, plumbers, and property managers is dead. Can you imagine sitting across from an insurance agent, each wearing protective gloves and a mask...

Reconstruction – Correcting Misinformation

Posted on March 20, 2020 7:57 AM by Jack Dennison

Some Restorer's stay out of rebuild work because of myths and misinformation. Here are the facts! What about licensing? 50% of States don't require a GC license, and many others require a Home...

Customers Expect Full-Service! Why Don't You?

Posted on March 19, 2020 10:58 AM by Jack Dennison

During this pandemic, full-service is more crucial than ever. Damage repair customers don't want to deal with the added dangers of multiple companies, multiple managers, and multiple offices. They want you...

Coronavirus Update

Posted on March 15, 2020 11:55 AM by Jack Dennison

In the face of the global pandemic and US national emergency, life has changed. What can Restorers expect for your business and work? Protect your workers: · Check them daily for fever...

What Does It Mean to Get Added to a TPA

Posted on March 9, 2020 6:42 AM by Jack Dennison

I know one contractor active on 4 TPAs that represent 42 insurance companies. Another is active on 26 carriers through Contractor Connection alone. A single TPA gives you access to a large...

Afraid of How the Coronavirus Might Impact Your Business?

Posted on March 1, 2020 9:29 AM by Jack Dennison

The sectors hardest hit by the Great Recession were financial services and construction. 1.5 million construction workers lost their jobs. 50% of remodeling companies were out of business by 2012. A...

What Profit Margin Does Each Division of Your Business Make?

Posted on February 27, 2020 10:36 AM by Jack Dennison

What profit margin does your water division, rebuild division, or mold division produce? Job costing provides the per job profit margin, but how do you get the division-wide profit margin...

Track the Kinds and Sources of Money Your Business Earns

Posted on February 27, 2020 10:32 AM by Jack Dennison

It's important that you track the KINDS of money you make. Water Mitigation Money Mold Remediation Money Fire Cleanup Money Rebuild Money Track your KINDS of money gives an accurate picture of how you are...

What’s the ONE Time Insurance Agents Want to See a Restorer?

Posted on February 12, 2020 7:59 AM by Jack Dennison

Don't miss your best opportunity to market insurance agents. There is only ONE time they are interested in talking to us and we need to take advantage of that, every time!

Watch Out All You Mitigation-Only Companies the Pendulum Is Swinging to Full-Service

Posted on February 3, 2020 6:56 AM by Jack Dennison

Watch Out All You Mitigation-Only Companies the Pendulum Is Swinging to Full-Service A mammoth shift is underway in the restoration industry! There are mounting expectations for restoration companies to provide both mitigation...

5 Star Review

Posted on February 3, 2020 6:38 AM by Jack Dennison

I just have to share this with you! Here is a 5-star review given by a former client contractor. It is just too good to not share with others. Easily one of...

5 Star Review

Posted on February 3, 2020 6:34 AM by Jack Dennison

OK, guys, … I’m sorry … just one more time. I have to share just one more 5-star review with you. Numbers are all important and really do tell a story....

STOP Plumber Referrals - NOW!

Posted on February 1, 2020 7:12 AM by Jack Dennison

Every once in a while, an economic bubble occurs. It happened with oil, it happened with tech, and it happened with housing. When you see it building, you know it’s a...