Posted by:  2:52 PM CST

A Change Order is any change, whether an upgrade or a downgrade that a customer makes to the approved scope of repair. There's only one way to document a change order correctly, and that is with a Xactimate file. Make a copy of the original Xactimate estimate, so you have the same (more)

Posted by:  11:23 AM CST

If you haven't, you likely have serious collection issues on unpaid balances owed to you. Lien leverage is your most valuable tool in getting paid by customers who don't want to pay or adjuster's who fail to pay you promptly. How does it work? Understand your State’s lien laws. Most states have a (more)

Posted by:  3:29 PM CST

The treasurer hunt is our effort to find the lost or hidden treasure of missing items from an adjuster's repair estimate. When the staff adjuster writes a repair estimate, they typically get only 85% - 90% of all the necessary repair items. Why is this? They are not general contractors, and many (more)

Posted by:  7:00 AM CST

Many full-service contractors struggle with cash flow. They float the costs of their rebuild work and don’t get a nickel toward those costs until 45 – 60 days after completion. The insurance company is fine with contractors floating those costs, and so are customers. The only one not happy with the (more)

Wednesday 22 July 2020
Posted by:  5:51 AM CST

I have gone on the record to say that I LOVE … Xactimate … TPAs … and Construction. Each of these are hot buttons for contractor trash talk. Some contractors say of Xactimate, I can't make any money, or Xactimate is a terrible program. NONSENSE! Some contractors say, TPAs are bottom-feeders, or TPAs put (more)

Posted by:  6:54 AM CST

Are you an entrepreneurial business owner looking for your next big move, rebuild services might be it! Of the 25,000 restoration contractors in the US, 4 out of 5 do Mitigation only. The number of full-service companies is relatively small, given the need and opportunity that exists. Whatever materials come out have (more)

Monday 29 June 2020
Posted by:  6:16 AM CST

It's really very simple. When you show up on the doorstep of a customer who is ankle-deep in water, they think, they expect, they want you to do all that is needed to make them whole. You don't have to sell them or convince them to let you do it – they (more)

Posted by:  7:54 AM CST

Owners, don't ask your team if they want to grow your business. Why? Because they really don't! Owners and employees see the world differently. Owners want more, and employees feel they are doing enough already. When facing a local freeze, my employees were ready to turn down work much sooner than I (more)

Monday 15 June 2020
Posted by:  10:02 AM CST

Net profit is what's left over after all your work is done, and bills are paid. In restoration, we should expect net profit to be around 20%. If you make $1 million in revenue, you should have $200,000 remaining after everything is paid. Where is your net profit? Most restoration companies come in (more)

Posted by:  8:28 AM CST

Who doesn't have problems with controlling material purchases? We all suffer from employees and subs buying stuff that we know nothing about. They buy too many, they buy unauthorized stuff, and they pay too much for stuff. So how do you resolve this? Lockdown buying so that no one can purchase anything without (more)